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Build Aura response
When developing a use case, a crucial step is to design the response that Aura provides to its users.
Learn how to generate it using the most appropriate texts and elements.
Introduction
Aura must be able to deal with messages from different partners in several languages and, moreover, from different communication channels.
Considering a user request to Aura through a specific communication channel, Aura must provide the appropriate answer to his/her utterance through a precise message expressed in the user’s language and in natural language.
The response to the user can be provided through three different interfaces, depending on the communication channel:
- Custom interface: Interface with screen, voice and text interaction. This is the main Aura interface.
- Voice interface: Interface for devices without screen, where the interaction is only done through voice.
- Chat interface: Message interface where the text is the main interaction mode, based on a conversational model with bubbles and historic data.
Depending on the channel and its rendering capabilities, the response can include different elements: text, cards, graphic resources, deeplinks, suggestions and actions.
The following documents include the guidelines for the generation of three key elements in Aura response:
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Texts: how to generate or update Aura response texts in POEditor.
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Cards: different types of cards that can be included in Aura response as visual elements.
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Graphic resources: static or dynamic graphic resources that can be included in the response to the user.