Aura operational flowcharts

The current section includes certain key operational flows in Aura

Introduction

Find the following flowcharts for Aura operational processes:

Basic Direct Line flowcharts for anonymous and authenticated users
User Authentication flowcharts, that show how users’ authentication is handled depending on how the channel is integrated in Aura
Use cases flowcharts for basic use case execution flows
WhatsApp flowcharts for basic processes, Terms & Conditions management and authentication in this channel
Auraline flowcharts, containing the messages flow for this communication protocol