onboarding-whatsapp dialog

Introduction

The onboarding-whatsapp dialog is a simple dialog that returns some personalized messages for WhatsApp or other channel.

The dialog returns three messages with all the information necessary for the user’s onboarding and the Terms and Conditions acceptance.

According to the type of user (authenticated or anonymous), the messages will be different:

For anonymous users, the messages returned will be:

• onboarding:onboarding.welcome
• onboarding:onboarding.privacy
• onboarding:onboarding.terms-and-conditions

For authenticated users, the returned messages will be:

• onboarding:onboarding.auth.welcome
• onboarding:onboarding.auth.privacy
• onboarding:onboarding.auth.terms-and-conditions

If one of these texts are filled with " " in the locales, this message will not be sent, excepting terms-and-conditions text, which is mandatory. The first two messages, welcome and privacy, are only sent the first time this user arrives to the dialog. In succeeding interactions, only terms-and-conditions message will be returned.

Terms and conditions

aura-bot redirects to this dialog when Terms and Conditions settings are set, and the user has not accepted them yet.

More info about Terms and Conditions settings and flows here.