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Develop local experiences in Aura
Casuistry and processes for the development of local personalized use cases in Aura
Introduction
Local use cases in Aura are custom-made experiences that can be built by constructors from scratch or inspired in a global use case.
Key tasks for a local use case development
Depending on your skills, there are three categories of profiles that must work over specific Aura components:
Bot developers
- Work over aura-bot
- They should build the logic of the conversational flow with the user, make Aura resolve the user’s request and provide back the most appropriate response.
- Guidelines: Build the use case logic
NLP experts or linguists
- Work over Aura NLP
- They are in charge of making Aura understand the user’s request through building and training an understanding model.
- Guidelines: Train Aura to understand
Content managers
- Their role is the design of the texts that will be included in the conversational flow with the user.
- Guidelines: Build Aura response
Optional tasks
Apart from the key tasks listed above, there are certain optional activities that can be done when developing a local experience for its configuration, such as including the developed experience in Suggestions.
Specific scenario: Use case development in WhatsApp channel
When developing a use case in WhatsApp, the general procedure must be followed. However, certain extra steps must be carried out in these channels due to their limitations.
Check them in Use cases development in WhatsApp.
Specific scenario: Use case development in RCS channel
When developing a use case in RCS, the general procedure must be followed. However, certain extra steps must be carried out in these channels due to their limitations.
Check them in Use cases development in RCS.