Use cases development in Google RCS Business Messaging channel

Introduction

When developing a use case in RCS, the general procedure for this task must be followed, depending on the use case type:

• Local use cases

However, due to the distinctive features and limitations for each channel, if the use case is to be developed for RCS, then certain extra steps must be carried out, which are described in the following documents:

• Start a conversation
• Build Aura response
• Handle user messages

Pre-requisites

• The use of all the available Aura features in RCS requires the previous activation of the channel:
  • RCS channel activation
    
    
• The OB must previously register Aura’s agent and configure the channel in Aura. This should be done by OB, not by use case.