Template messages response format

Description of the capability of Aura use cases to send templates to the customers

Introduction

Aura integrates the capability of including templates in a use case for the enrichment of the response provided to the users through the combination of different elements (multimedia, buttons, different designs for texts, etc.).

Currently, this feature is available in WhatsApp channels and unidirectionally: from WhatsApp to the user.

Access the documentation in Use of templates in WhatsApp.

Last modified September 12, 2025: feat: Clean up of MHC, Metaverso and COL projects #AURA-30235 [RTM] (17c23953)