Manage channels in Aura

Introduction

An Aura channel is any communication means a Telefónica client may use to interact with Aura, typically to gather information about, as well as to manage, the client’s Telefónica products and services.

Firstly, we recommend reading the descriptive documentation regarding channels in Aura:

• Introduction to Aura channels
• Aura communication protocols
• Channels authentication
• Aura channel model: updated model for the communication between Aura and a channel.
• Descriptive information regarding key channels available in Aura: WhatsApp channel and Aura Webclient

The current section includes practical guidelines for the management of channels in Aura:

General guidelines

• Activate WhatsApp channel
• Activate RSC channel
• Update channels configuration

Guidelines for specific OBs/scenarios

• Connect a channel to Auraline
• Extra steps for 1515 rollout
• Channels configuration in Spain