Docs:

Mon, 01 Jan 0001 00:00:00 +0000

Introduction to ATRIA multibrand feature

Description of ATRIA multibrand feature, based on a multitenant architecture

Introduction

ATRIA, just like Aura Virtual Assistant, is designed as a multibrand platform, meaning that users can access ATRIA through the different Telefónica brands available in their country.

This multibrand feature is based on a multitenant architecture, with a tenant defined as the deployment associated to a specific brand.

Functional multitenant architecture in ATRIA

An overview of the functional operation of the multibrand feature in ATRIA is shown and explained below:

Overview of multitenant architecture in ATRIA

ATRIA supports different brands
Each brand is associated to several channels
Each channel allows accessing to use cases in a specific domain
When a user send a request, it passes through Kernel and is managed by a specific Kernel tenant
This Kernel tenant sends the query to a particular ATRIA tenant
ATRIA calls the required AI-driven models for its resolution

Technical documents

Multitenant configuration in Aura installer

Aura installer: Multitenant configuration: Guidelines for the configuration of different tenants when several brands are available in the OB.

Descriptive documents and guidelines

Once the user accesses through a specific Telefónica brand, the technical behavior of the corresponding Aura tenant is similar to the one before the implementation of the multitenant architecture. Therefore, there are no specific descriptive documents or guidelines for the multitenant architecture.