Docs:

Mon, 01 Jan 0001 00:00:00 +0000

Introduction to Aura multibrand feature

Description of Aura multibrand feature, based on a multitenant architecture

Introduction

The OBs commercialize their Telefónica services through different brands (Movistar, O2, Vivo, Blau, Whatsapp SIM, etc.).

To align with this scenario, Aura (both Aura Virtual Assistant and ATRIA) is now designed as a multibrand virtual assistant, capable of providing services to multiple brands through a shared infrastructure.

The communication flow is similar to the one previous to the implementation of the multibrand feature (see Figure 2).

A user can access Aura through the different Telefónica brands available in her country.
Within a specific brand, the connection to Aura is done through a particular channel.
The user can now submit a request (use case) and have it resolved, as long as the use case is available in this specific channel.

Overview of the multitenant architecture

Aura multibrand feature is based on a multitenant architecture.

In the multitenant architecture, we introduce the concept of tenant, defined as the deployment associated to a specific brand.

Aura multibrand feature operates in different scenarios:
- In Aura Virtual Assistant (use cases resolved by a bot or skill)
- In ATRIA (use cases resolved by AI-powered LLM models)

In both scenarios, Aura Virtual Assistant and ATRIA are structured in different tenants, each of them associated to a specific brand and with isolated deployment and operation.

Relationship between brand and tenant

There is not physical separation between Aura components in each brand, but logical separation.

As well as Aura, Kernel also supports a multitenant architecture. A tenant in Kernel is defined as a logical way of isolating resources within a Kernel instance.

A use case submitted from a specific brand will be resolved using the Kernel tenant associated to this brand.

See more details of the specific behavior of the multitenant architecture in:

Functional multitenant architecture in Aura Virtual Assistant

An overview of the functional operation of the multibrand feature based on multitenant architecture in Aura Virtual Assistant is shown and explained below:

Overview of multitenant architecture in Aura Virtual Assistant

Aura Virtual Assistant supports different brands
Each brand is associated to several channels
Each channel allows accessing to use cases in a specific domain
Use cases in a specific brand are operated by a particular Aura tenant
These use cases will be resolved using the Kernel tenant associated to this brand

An exception to this Aura Virtual Assistant behavior is for authentication. In this task, the authentication request enters firstly through a Kernel tenant, and once the user is authorized, it passes to the corresponding Aura tenant.

Comprehensive technical documents

Multitenant configuration in Aura installer

Aura installer: Multitenant configuration: Guidelines for the configuration of different tenants when several brands are available in the OB.

Descriptive documents and guidelines

Once the user accesses through a specific Telefónica brand, the technical behavior of the corresponding Aura tenant is similar to the one before the implementation of the multitenant architecture. Therefore, there are no specific descriptive documents or guidelines for the multitenant architecture.

Docs:

Mon, 01 Jan 0001 00:00:00 +0000

Telefónica brands management

List of available Telefónica brands defined in Kernel

Introduction

The aura-configuration-api is responsible for the management of the different Telefónica brands for the identification of Aura channels and applications.

These brands are defined in Kernel within the D_Gbl_Brand global dimension entity.

The current document shows the available ones and the identifier, description and date for each of them.

Available brands

List of brands defined in Kernel D_Gbl_Brand global dimension entity.

ID	Description	Date
0101	O2 (Germany) GmbH & Co - DE	20211018T000000
0102	Merit - DE	20211018T000000
0103	Blau - DE	20211018T000000
0104	FONIC - DE	20211018T000000
0105	Ortel - DE	20211018T000000
0106	Ay Yildiz - DE	20211018T000000
0107	NetzClub - DE	20211018T000000
0108	NettoKom - DE	20211018T000000
0109	MSD SuperSelect (Media Saturn = Metro Group) - DE	20211018T000000
0110	Kaufland (k-classic mobil) - DE	20211018T000000
0111	WhatsAppSIM - DE	20211018T000000
0112	TürkeiSIM (previously: Tuerk Telekom) - DE	20211018T000000
0113	blauworld - DE	20211018T000000
0114	Whitelabel - DE	20211018T000000
0115	EinfachPrepaid (previously: Schlecker) - DE	20211018T000000
0116	Mobilka (Ortel) - DE	20211018T000000
0117	novamobil (previously: Norma) - DE	20211018T000000
0118	blauworld (Ortel) - DE	20211018T000000
0119	Tchibo Mobilfunk GmbH & Co KG - DE	20211018T000000
0120	Mobilka - DE	20211018T000000
0121	Aldi Talk - DE	20241018T000000
0201	Vivo - BR	20211018T000000
0202	Terra - BR	20211018T000000
0301	Movistar - AR	20211018T000000
0302	Tuenti - AR	20211018T000000
0401	Movistar - ES	20211018T000000
0402	Tuenti - ES	20211018T000000
0403	O2 - ES	20211018T000000
0501	O2 - GB	20211018T000000
0502	GiffGaff - GB	20211018T000000
0601	Movistar - CL	20211018T000000
0701	Movistar - CO	20211018T000000
0801	Movistar - MX	20211018T000000
0901	Movistar - PE	20211018T000000
1001	Movistar - UY	20211018T000000
1101	Movistar - VE	20211018T000000
1201	Movistar - EC	20211018T000000
1202	Tuenti - EC	20211018T000000
10000	Other - Unknown	20211018T000000

Brands by environment

List of brands defined in Kernel D_Gbl_Brand global dimension entity organized by environment.

ap-* environments

Channels for ap-* environments.

ID	Brand	Date
0101	O2 (Germany) GmbH & Co - DE	20211018T000000
0103	Blau - DE	20211018T000000
0201	Vivo - BR	20211018T000000
0401	Movistar - ES	20211018T000000
0403	O2 - ES	20211018T000000
0501	O2 - GB	20211018T000000
10000	Other - Unknown	20211018T000000

es-* environments

Channels for es-* environments.

ID	Brand	Date
0401	Movistar - ES	20211018T000000
0403	O2 - ES	20211018T000000
10000	Other - Unknown	20211018T000000

br-* environments

Channels for br-* environments.

ID	Brand	Date
0201	Vivo - BR	20211018T000000
10000	Other - Unknown	20211018T000000

de-* environments

Channels for de-* environments.

ID	Brand	Date
0101	O2 (Germany) GmbH & Co - DE	20211018T000000
0103	Blau - DE	20211018T000000
10000	Other - Unknown	20211018T000000

Aura – brand

Docs:

Introduction to Aura multibrand feature

Introduction

Overview of the multitenant architecture

Functional multitenant architecture in Aura Virtual Assistant

Comprehensive technical documents

Multitenant configuration in Aura installer

Descriptive documents and guidelines

Docs:

Telefónica brands management

Introduction

Available brands

Brands by environment

ap-* environments

es-* environments

br-* environments

de-* environments