Aura – ATRIA

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Introduction to ATRIA

Discover in this document the fundamentals and advantages of ATRIA (Artificial Trusted Intelligence by Aura)

What is ATRIA?

The world of Artificial Intelligence (AI) is revolutionizing virtual assistants by integrating advanced AI-based algorithms to understand, anticipate and respond to the users’ needs.

In this framework, ATRIA is a platform that integrates multiple AI technologies, both proprietary and third-party ones, enabling products and services to build experiences flexibly, leveraging the advanced functionalities of AI in a secure and controlled manner.

Figure 1. What is ATRIA?

The innovative solution of ATRIA as a platform that integrates different AI technologies empowers our users to effortlessly incorporate advanced capabilities based on Artificial Intelligence into their products or services.

This can be done in an efficient and secure way through AI-driven capabilities included in ATRIA that are accessible via APIs exposed in Kernel, the Telefónica digital ecosystem, which is founded on the principle of maintaining privacy and security.

Key ATRIA features

The design of ATRIA provides the following main features:

ATRIA features

AI services aggregator, as our platform allows a seamless integration of AI-powered technologies for language detection

Natural language interactions, as ATRIA supports an easy and intuitive communication with its users

Multi-brand, as within an OB, it can be accessible through diverse brands, each of them with different channels and use cases

Multi-language RAG pipeline, enabling the automated detection of the language of each request and delivering the most relevant response in the same language if the RAG capability is used

ATRIA enables data persistence in knowledge bases across releases, ensuring that all existing data remains fully available and accessible for every ATRIA experience independently of the deployed version.

Privacy and security, as ATRIA is accessible through APIs exposed in Kernel, providing robust protection for data and user information

ATRIA functional overview

The following diagram shows how ATRIA operates and its communication flow at a high level:

Figure 2. ATRIA overview

The user accesses ATRIA through one of the brands that the OB uses to commercialize its services and sends a request.
First, the request passes through Kernel (Telefónica Digital Ecosystem) for authentication and security purposes.
ATRIA derives the input information to the corresponding AI-driven capability to be used, previously set in configuration.
The capability uses the specific AI technology to generate the most relevant response, which is provided back to the user.

ATRIA benefits

ATRIA platform provides key advantages from the use of its AI-powered capabilities, both for constructors and end users, which are summarized below:

Innovation and integration
ATRIA facilitates an easy and straightforward integration of AI technologies, powered by our in-house team of experts dedicated to continuous research and implementation of innovations in AI and prompt engineering.
Accuracy
Leveraging advanced AI capabilities, ATRIA delivers precise and coherent responses that align closely with user’s requests, enhancing satisfaction and fostering greater interaction.
Security in interactions
ATRIA guarantees security against malicious attacks aiming to change the purpose of AI and, additionally, provides mechanisms that ensure privacy and prevent access to, or leakage of, sensitive data from the system.
Compatibility with Kernel
ATRIA is compatible with Telefónica Kernel, the technological service that integrates data and APIs from Telefónica services, assuring efficiency, as well as data privacy and control.
Ethical and responsible AI
ATRIA preserves the ethical uses of AI by not allowing misuse by individuals or systems, implementing control mechanisms in requests and verifying AI responses.
Efficiency and time saving
ATRIA automates tasks, enabling users to complete actions more efficiently. This leads to significant time savings as routine and time-consuming activities can be handled seamlessly.

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ATRIA capabilities

Discover the AI-driven functionalities that the ATRIA platform put at your disposal for the generation of experiences. They are primarily focused on improving the understanding of human language and, consequently, providing highly reliable responses to the user in a secure and controlled manner.

Additionally, access documentation regarding available key ATRIA features.

ATRIA AI-driven functionalities

ATRIA is conceived as an AI technologies aggregator and currently includes key capabilities, based both on proprietary and third-party technologies.

The current capabilities and AI technologies in this first ATRIA are shown in the following figure and introduced below.

Figure 3. ATRIA capabilities

NLP as a Service

NLP as a Service enables the connection with Aura cognitive services to leverage different NLP technologies via API for understanding users’ requests and providing accurate responses.

Find detailed information regarding NLP as a Service or access directly to its associated capabilities:

NLP Apps
- Semantic Search

LLM/LMM Experiences Builder

The LLM/LMM Experiences Builder allows ATRIA to integrate third-party AI technologies via API to create interactive, personalized, and dynamic user interactions while establishing control mechanisms to ensure security and data privacy.

Find detailed information regarding the LLM/LMM Experiences Builder or access directly to its associated capabilities:

ATRIA features

Additionally, ATRIA contains key features focused on improving the generation of experiences, that allow advanced customization options and adaptability to user preferences.

Multibrand feature: Users can access ATRIA through the different Telefónica brands available in their country.
Multi-language feature: ATRIA RAG includes a multi-language feature, to deliver service to a global audience in multiple languages, as it automatically detects the input language and provides the response accordingly.

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Guidelines for ATRIA use cases constructors

Do you want to configure an experience in ATRIA using its AI-driven capabilities? Follow this step-by-step guide

ATRIA use cases constructors

Scope

ATRIA foundations are based on technical components and processes involving different teams with varying levels of technical expertise.

With the specific goal of supporting ATRIA use cases constructors, the current documents aim to describe the main procedures for creating experiences in a practical and simplified way.

Navigate through the section

Understand key ATRIA concepts

Before getting started, get familiar with the ATRIA core components required to build your experience

ATRIA key concepts

Configure your experience using Generative/RAG

It's time to design and configure your experience using ATRIA key components

Overall process workflow
Design preset configuration: Generative
Design preset configuration: RAG
Calls to API

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ATRIA technical components

Comprehensive technical description of ATRIA main components

Introduction

ATRIA capabilities are driven by certain technical components, which are fully described in the succeeding documents, together with their role, architecture, communication protocols, sub-components and environment variables.

Index of technical components

ATRIA application: Configurable entity that allows the connection of channels, services or skills with aura-gateway-api.
aura-gateway-api: Entry gateway to ATRIA that manages the access to the different AI cognitive capabilities.
atria-model-gateway: Component that orchestrates the communication with LLM models.
atria-rag-server: Component that manages a RAG-type server for using RAG (Retrieval Augmented Generation) models.
atria-rag-generate-db: Component that manages the upload of documents to feed the databases.
agents-manager: Component that manages input and output requests to the registered agents, storing their conversation history by session.
agents-server: Component responsible for the execution of different agents’ tasks.
Aura NLP: Module of Aura Cognitive Services in charge of processing and understanding human natural language. It can be considered as a cross component for Aura Virtual Assistant and ATRIA.
ATRIA APIs documentation: List of available ATRIA APIs.

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ATRIA operational workflows

These documents include various ATRIA technical operational flows, designed as sequence diagrams to provide a clear, step-by-step representation of ATRIA capabilities and processes, interactions between components or systems, and the overall ATRIA workflow

Index of technical operational workflows

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ATRIA technical guidelines

Guidelines detailing specific technical processes for different technical profiles (DevOps, use case builders, NLP experts, linguists, etc.) who want to use ATRIA capabilities or operate our AI-driven platform

Index of ATRIA technical guidelines

Other technical guidelines

These guidelines are common to ATRIA and Aura Virtual Assistant

Deploy Aura: Deployment Task Center
Develop and operate ATRIA: Developers Workspace